Shipping & Delivery

Where is my order being sent from?

Orders placed on ca.boodywear.com are dispatched from our warehouse located in Essex, England. Our warehouse operates Monday to Friday, excluding Public Holidays.

Where do you ship to?

Heads up! You are currently visiting the Boody Canada website. We ship to all 13 Canadian Provinces via DHL Global Mail Tracked. You are currently visiting the Boody Canada site. If you would like to ship to Australia, New Zealand, USA, UK, or Europe

How long does shipping take?

From dispatch, your order should reach you within 3-9 business days with Standard Post, and 1-2 business days with Express Post. Please note these are only estimates provided to us by our delivery partners, and do not include processing time.

Can I track my order?

Of course! Once your order is dispatched, you will receive an email letting you know your order is on it’s way. This email will also contain your tracking number. You can also head over to our Self Service Portal here to confirm if your order has...

Can I change my delivery address?

This can be a tricky one! This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address. If the order hasn’t been released for processing yet - Our team...

Do you offer express shipping?

Yes, we do! We offer Express Shipping at a flat rate of $19.95.

What are your shipping costs?

For orders under CA$60 - Standard Shipping is $9.95 Express Shipping is $19.95 For orders CA$60 and over - Standard Shipping is Free Express Shipping is $19.95 To be eligible for free Standard Shipping, the subtotal (after discounts have been...

My order is missing/taking longer than expected, what should I do?

We want to assure your that your products have been handed over to our delivery partners, and they will be your primary source for updates and estimated delivery times. We highly recommend signing up for notifications through the provided tracking...

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

If you are not home when your order is delivered, your parcel will be dropped off at your local post office for collection. Kindly refer to your tracking page for any updates. If there is still no sign of the parcel, please contact our Community...

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team so we can investigate further with the courier and organise a replacement. Rest assured, here at...