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Boody Canada

We offer Free Standard Shipping for orders over CA$110*. Orders below CA$110 will require a CA$11.95 shipping fee. <table style="width: 100%;"><tbody><tr><td style="width: 41.4187%;">Shipping Option </td><td style="width: 25.1998%;">Delivery Time </td><td style="width: 33.3333%;">Shipping Cost </td></tr><tr><td style="width: 41.4187%;">Standard Shipping for orders over CA$110</td><td style="width: 25.1998%;">5 - 10 Days</td><td style="width: 33.3333%;">Free</td></tr><tr><td style="width: 41.4187%;">Standard Shipping for orders under CA$110</td><td style="width: 25.1998%;">5 - 10 Days</td><td style="width: 33.3333%;">CA$11.95</td></tr></tbody></table> *To be eligible for a free shipping method, the order total (after discounts have been applied) must be above the minimum threshold.Heads up! Customs/Import duties are not included in the free shipping threshold. These fees are imposed by the destination country, and are automatically calculated based on your order value and items purchased. Duties and taxes will be shown and charged at checkout, ensuring a smooth delivery process via our DDP (Delivery Duties Paid) service. If you have any questions or concerns regarding duties, please <a class="fr-green fr-strong" href="https://boody-canada.gorgias.help/en-US" rel="noopener noreferrer" target="_blank">contact our Community Happiness Team</a>. We&apos;re here to assist you every step of the way!

We offer Free Standard Shipping for orders over CA$110*. Orders below CA$110 will require a CA$11.95 shipping fee.
*To be eligible for free Standard Shipping, the subtotal (after discounts have been applied, before tax) must be above $110.

What are your shipping costs?

Shipping & Delivery

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

Do you sell Gift Cards?

Can I get a refund for a gift card purchased?

How can I find out the balance of my gift card?

Gift Card Terms and Conditions

Gift Cards

What is your Exchange/Return Policy?

Can I return Underwear?

Can I return a Bra?

Can I return a Sale item?

How do I exchange or return an item?

Are returns free of charge?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

Do you ship to PO boxes?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What are your shipping costs?Updated 8 months ago