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Account

Boody Canada

Once your order has been handed over to our shipping carrier, they will be your primary source for updates and estimated delivery times.&#xA0;We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order.&#xA0;It is important to keep in mind that carriers deal with a significant number of parcels, which may result in delays.&#xA0;If you haven&#x2019;t received any tracking updates within 5 business days after your order has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

We want to assure your that your products have been handed over to our delivery partners, and they will be your primary source for updates and estimated delivery times. 

We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order. 

It is important to keep in mind that carriers deal with a significant number of parcels, which may result in delays.

If you haven’t received any tracking updates within 5 business days after your parcel has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

My order is missing/taking longer than expected, what should I do?

Shipping & Delivery

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

What are your shipping costs?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

My order is missing/taking longer than expected, what should I do?Updated a month ago