How do I exchange or return an item?Updated a month ago

To submit an exchange or return request, you will need your order number (this will start with BC or CA) and the zip code, email, or phone number associated with your delivery address. 

Before proceeding with your request, we kindly ask you to review our Returns and Exchanges Policy here to verify you meet the criteria. 

If all is correct, we’ll kindly invite you to head over to our Returns and Exchanges Portal here.

Simply fill in the prompts and your request will be sorted!

If you require assistance, click the Contact button below to get in touch with our Community Happiness Team.