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Account

Boody Canada

Oh no! This isn&#x2019;t good but we&#x2019;d really appreciate it if you could let us know about this by contacting our Community Happiness Team.&#xA0;Incorrect Item Received To assist us in addressing this issue, please provide us with a photo of your packing slip and the item received instead with the barcode of the box. By sharing these details, we will ensure a prompt resolution for you.&#xA0;Missing Item To help us resolve this issue, please provide us with a photo of your parcel, including the packing slip and item(s) received, and kindly confirm which item is missing. Sharing these details will enable us to promptly address the matter and find a solution for you.

Oh no! This isn’t good but we’d really appreciate it if you could let us know about this by contacting our Community Happiness Team.

Incorrect Item Received

To assist us in addressing this issue, please provide us with a photo of your packing slip and the item received instead with the barcode of the box. By sharing these details, we will ensure a prompt resolution for you.

Missing Item 

To help us resolve this issue, please provide us with a photo of your parcel, including the packing slip and item(s) received, and kindly confirm which item is missing. Sharing these details will enable us to promptly address the matter and find a solution for you.

One of the items I received is incorrect and/or missing, what should I do?

Orders

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

Can I change or cancel my order?

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

One of the items I received is incorrect and/or missing, what should I do?Updated 4 months ago