If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Pacific Standard Time, excluding Public Holidays).

Account

Boody Canada

We are all about the functionality of our products and we choose the best fabric mix accordingly.&#xA0;If you&apos;d like to see the composition of any Boody product, you&apos;ll find it under the &apos;Fabric and Care&apos; tab on any product page.The fabric composition can also be located on the packaging, as well as on the care label.&#xA0;For more information, click the &apos;Contact&apos; to get in touch with our Community Happiness Team.

We are all about the functionality of our products and we choose the best fabric mix accordingly. 

If you'd like to see the composition of any Boody product, you'll find it under the 'Fabric and Care' tab underneath the images.

The fabric composition can also be located on the packaging, as well as on the care label.

For more information, please get in touch with our Community Happiness Team.

How do I find out the fabric composition of a Boody product?

Product Care

What payment methods do you accept?

What is Shop Pay?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my order, how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Do you offer express shipping?

What are your shipping costs?

My order is missing/taking longer than expected, what should I do?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

How do I find out the fabric composition of a Boody product?Updated 4 months ago